Privacy Policy
Last updated: January 2025
1. Introduction
Pelvic Care Physiotherapy (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.
2. Information We Collect
We may collect the following types of information:
- Personal identification information: Name, email address, phone number, date of birth, and address.
- Health information: Medical history, symptoms, treatment notes, and other health information relevant to your physiotherapy care.
- Website usage data: Information about how you use our website, collected via cookies and similar technologies.
3. How We Use Your Information
We use your information to:
- Provide physiotherapy assessment, diagnosis, and treatment
- Communicate with you about appointments and treatment
- Process insurance claims and payments
- Comply with legal and regulatory obligations
- Improve our services and website
4. Information Sharing
We do not sell or rent your personal information to third parties. We may share your information with:
- Your insurance provider (with your consent)
- Other healthcare providers involved in your care (with your consent)
- Service providers who assist us in operating our practice (e.g., practice management software)
- Regulatory authorities as required by law
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Your health information is stored securely in compliance with New Zealand health privacy regulations.
6. Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
- Access your personal information held by us
- Request correction of your information
- Request deletion of your information (subject to legal retention requirements)
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Office of the Privacy Commissioner
7. Cookies
Our website uses minimal cookies necessary for basic functionality. We do not use tracking cookies for advertising purposes. You can configure your browser to refuse cookies, but this may affect some website functionality.
8. Contact
If you have any questions about this privacy policy or wish to exercise your privacy rights, please contact us by phone at 021 0850 6267.